Chicago O'Hare International Airport (ORD) Baggage Claim

40 Baggage claim spaces are located in Terminals 1, 2, 3, and 5 at Chicago O'Hare International Airport (ORD) for arriving travelers to retrieve their checked baggage. To find their designated baggage carousel, they can follow arrival monitors and airport signs. The bottom level of the terminal is often where domestic travelers can pick up their bags, while international travelers must first go through immigration. When baggage is lost, damaged, or delayed, they should contact the airline running their journey.

Chicago Ohare Airport Baggage Claim

Baggage Claim Area at Chicago O’Hare International Airport

Arriving passengers can retrieve their checked bags from specified carousels in Terminals 1, 2, 3, and 5 at ORD.

Terminal	Number of Areas	Location
Terminal 1	14 carousels - Baggage Claim 1 to 12, 14, and 15	At Arrivals or Baggage Claim Level
Terminal 2	4 carousels - Baggage Claim 20 to 23	At Arrivals or Baggage Claim Level
Terminal 3	9 carousels - Baggage Claim 30 to 37 and oversized baggage claim	At Arrivals or Baggage Claim Level
Terminal 5	12 carousels - Baggage Claim 01 to 12	At Arrivals or Baggage Claim Level

Airline-Specific Baggage Services at ORD Airport

For airline-specific baggage claim counters at ORD Airport, the following table can be useful:

Baggage Service of Different Airlines	Baggage Service Locations
United Airlines	Terminal 1, at Arrivals or Baggage Claim Level
Air Canada	Terminal 2, at Arrivals or Baggage Claim Level
Alaska Airlines	Terminal 2, at Arrivals or Baggage Claim Level
Delta Air Lines	Terminal 5, at Arrivals or Baggage Claim Level
American Airlines	Terminal 5, at Arrivals or Baggage Claim Level

How to Access the ORD Airport Baggage Claim Area?

The baggage claim area can be found by travelers using the ORD Airport map, arrival displays, and airport signs.

Once they are off the plane, they should go to the baggage claim areas by following the signs.
Use the airport's pedestrian walkways or, if necessary, the Airport Transit System (ATS) to get to the terminal.
Verify the designated baggage carousel on the flight information monitors.
In the arrival terminal, follow the signs to the baggage claim area.
Before departing the collection area, it is important to confirm the details of the suitcase and baggage tag.

Delayed, Lost, or Damaged Luggage at ORD Airport

Before departing the terminal, travelers can get in touch with the airline's baggage service office if their luggage is damaged, missing, or delayed at O’Hare Airport.

Give the airline the contact information, luggage tag number, and flight information so it can look into the problem.
Take pictures of any obvious damage to the baggage and notify the airline right away.
Get in touch with the relevant O'Hare Lost and Found service if travelers misplace something in the airport's public areas.
For anything left at a TSA security checkpoint, get in touch with the TSA Lost & Found department.
Inform the airline if they left anything on an aircraft or close to an airline gate.
For future reference, save the receipts, baggage claim reference number, and any correspondence with the airline.

ORD Baggage Claim Phone Numbers

Airlines deal with passengers’ delayed, misplaced, or damaged checked baggage at Chicago O'Hare International Airport. Get in touch with the appropriate authorities if they misplace their personal belongings at the airport.

O’Hare Airport customer service	800-832-6352
Public areas of the terminal	(773) 686-2385 (Chicago Police)

Tips for a Smooth Baggage Claim Experience at ORD Airport

These tips assist travelers in identifying their bags, preventing confusion, and quickly resolving baggage-related difficulties:

To find the right terminal, check the flight information, then follow the airport signage to baggage claim.
Until travelers have picked up their baggage and confirmed its identifying tag, save the baggage receipt.
To help set the baggage apart from comparable suitcases, attach a unique tag or ribbon.
Before departing the baggage claim area, look for any obvious damage, an open zipper, or missing items.

FAQ

Frequently Asked Questions

01Where is Chicago O'Hare Airport's baggage claim?

Terminals 1, 2, 3, and 5 have baggage claim areas. Travelers should follow the directions and look for their carousel on the flight displays.

02How can I enter an ORD baggage claim?

Once passengers are off the plane, check the arrival monitors for their flight's carousel assignment and follow the overhead signs for baggage claim.

03How much time does ORD Airport take for baggage claim?

Depending on the flight, baggage unloading, airport traffic, and customs processes, baggage claim often takes 30 to 60 minutes after the plane reaches the gate.

04Does ORD baggage claim have luggage carts?

Although availability and costs may differ by location, luggage carts are available at this airport in specific places, such as baggage claim.

05How can I notify ORD Airport about damaged luggage?

As soon as possible, and before departing the airport, report any damaged baggage to the airline's baggage service counter at ORD. Include pictures and the information on the baggage tag.